Skip to content

When and how will QBE policyholders know about their claim?

  • by The Quotesonline Team

QBE has commenced the process of informing policyholders affected by the recent bad weather events of its position for those locations where hydrology reports have been received. Those policyholders will receive a letter, access to the relevant hydrology report and information on QBE’s Internal Dispute Resolution process.
QBE says it will remain open to considering any new information and accepting any evidence which may enable us to disprove any negative findings of these reports or to expedite the claims reassessment process.

Channels for review: For policyholders who disagree with QBE’s decision, a number of channels are available for review.

1. QBE Internal Dispute Resolution
Policyholders need to contact QBE’s Internal Dispute Resolution team to advise their complaint, providing any relevant information to assist us with the review.
2. The Financial Ombudsman Service (FOS)
The FOS is an independent external dispute resolution service available to policyholders to review their insurance claims. Requests for a review of a dispute by the FOS must be made within two years of receiving QBE’s final decision.
3. Other options
Policyholders are able to obtain independent legal advice or refer their matter to the department in their state or territory responsible for fair trading and/or consumer affairs.


House and home content insurance quotes

Quotesonline Free Insurance Quotes

Please note Quotesonline Insurance News is an information service provided by third parties Insure 247 Australia doesn’t warrant the accuracy of any information contained there in, readers should make their own enquiry’s before relying on information in the stories Terms of Service

Please note that any advice given has been provided without taking into account your objectives, financial situation or needs. It is also based on information we have obtained from you. You must ensure the information is accurate and complete. Otherwise, this advice may be based on inaccurate or incomplete information. You should consider whether the advice is appropriate in light of your objectives, financial situation, and needs. Please read the Product Disclosure Statement and contact us if you require any clarification
Call For Quotes