The Insurance Council of Australia is encouraging insurance policyholders to take the following steps on its website www.insurancecouncil.com.au. If you have been affected by the floods:
1) Make contact with your insurance company and seek advice about the claims process under your policy.
2) Do not be concerned if insurance documents have been lost. insurance companies can assist in locating an electronic record of your policy.
3) Water and mud-damaged possessions, such as carpets and soft furnishings, can usually be removed from your property for hygiene reasons and disposed of as part of the clean up. Before removing your possessions make contact with your insurer and, if possible, take photos and record details of items so they can be used by your insurer in the insurance claims assessment process.
4) It will assist the insurance claims process if you make an inventory of the possessions that have been damaged or lost as a result of the flooding.
Information sourced from the Insurance Council website.
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