Vero, part of the Suncorp Group, has announced it continues to monitor the Queensland floods and urges all insurance brokers and policyholders to lodge their insurance claims as soon as possible. A dedicated event response team has been created to deal with claims from the floods.
Tips to speed up claims processing
- For hygienic reasons, damaged possessions (for example carpets and soft furnishings) can be removed from the property as part of the clean-up process but you must:
- keep 1m² samples of the material for assessment purposes
- take photos and record details of items so they can be used in the assessment process
- Make an inventory of the possessions, including food, which have been damaged or lost in the flood.
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