Macquarie Life has been recognised as the strongest and most consistent performer in the industry by Beaton Research. This makes Macquarie Life the only life insurer to have been awarded Five Star status for each of the past three years in the Beaton Benchmarks 2010 – Life Insurance Intermediaries Study (formerly WA Taylor).
The Beaton study, which incorporates feedback from more than 840 advisers, provided Macquarie Life with an overall satisfaction score of 82.5 per cent, the highest score awarded in this category in 2010.
Macquarie Life ranked first and significantly outperformed other insurance providers in the following individual quality performance categories: easy to do business with; e-application client suitability; and application tracking.
Macquarie Life also ranked first for product innovation, product design and product range, demonstrating how its suite of insurance solutions, which includes FutureWise, SuperProtector, Life Active and Sumo, is being recognised by advisers as the most comprehensive offering in the market.
In addition to product excellence, Macquarie Life achieved satisfaction scores that were among the highest in the industry in the underwriting, call centres/general administration services and Business Development Manager support categories, which were deemed by advisers as being the three most important drivers of satisfaction.
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