CGU has announced how it will support customers in the aftermath of Cyclone Yasi.
Lodging your claim: To lodge your claim, contact CGU’s 24-hour claims hotline on 1800 252 461 or speak to your insurance broker or adviser. You do not need your insurance documentation to lodge a claim. CGU can check their customer records to confirm cover for you and provide a copy of your insurance policy if needed.
CGU have put on additional staff to work over the weekend to speed lodgements. However there may be some delays in speaking with a consultant so CGU asks for your patience.
Supporting customers:
•Temporary accommodation – CGU will help you find suitable temporary accommodation, if you need it, taking into account your location.
•Emergency financial assistance – CGU customers whose property or contents have been significantly damaged can access immediate emergency claims payments. Customers will typically receive an initial payment of $5,000. We will discuss your individual needs with you when you lodge your claim.
•Make-safe repairs – CGU can provide you with a builder/assessor who will come to your property to undertake make-safe activities before you enter your property.
• Debris removal – your CGU insurance policies provide cover for costs associated with removal of building debris.
Local contact points and identification
CGU staff are now on the ground to lend support to customers and enable them to
lodge claims in person. The CGU offices in Cairns, Townsville and Mackay are open.
Cairns: 255 Mulgrave Road, Phone: (07) 4222 9900
Townsville: 340 Ross River Road, Aitkenvale Phone: (07) 4775 7255
Mackay: Canegrowers Building, 120 Wood Street Phone (07) 4911 0800
In addition, there are CGU staff located at: Tully: Landmark, 59432 Bruce Highway, Phone (07) 4068 3900 Canegrowers Building, 59 Butler St and Innisfail: Bendigo Bank, 78 Edith St
CGU says, “It is unfortunate, but some people do seek to exploit opportunities in the aftermath of a natural disaster. All CGU employees, and externally appointed agencies representing CGU, will be carrying photo ID. If you are concerned about anyone approaching you, ask to see their ID or call CGU to confirm their details.”
CGU will never ask for cash payments for any assessments or repairs.
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