CGU used the Melbourne Christmas Day storms to test its new customer agreements, giving clients the options when a claim was received, customers were asked how often they would like to be contacted by CGU with any updates, as well as how they would like this contact to occur.
CGU process over 4000 claims and set up a special motor assessment centre in Airport West.
All customers who are still to lodge a claim from this event are requested to do so as soon as possible by contacting the CGU Claims hotline on 1800 252 461.
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