A&G Insurance Services clearly must know a few good things about running effective call centre, having recently bagged the ATA National Call Centre of the Year for the second consecutive year.
A&G is thrilled with their achievement, especially as they are the only insurance provider to have ever won this award. Past winners include industry greats such as St George Bank, CBA, Centrelink and Telstra.
A&G Insurance Services Director for Call Centre Operation, Gerry O’Shaughnessy, said, “It’s a very difficult award to win with so many strong businesses across the country striving to win “the big one”. However, to back up and win the title for a second year speaks volumes to how we have developed as a business over the past few years.”
“Winning two years in a row places us at the top of the tree in terms of call centres in Australia. Our customers rate us more highly than just about any other financial services company in the country and now the professional body that represents our industry has given us the ultimate compliment, for the second year running.”
“During the Melbourne and Perth hail storms earlier this year, 96% of our Budget Direct claims enquiries were answered on the first call and staff were redeployed to handle the rush of calls to our call centre. These results are well above the industry standard and just another reason why we were awarded the top ranking”, Mr O’Shaughnessy said.
Now in its 16th year, the ATA National Awards recognise the best of the best in the Australian contact centre industry and award the efforts of individuals and organisations that have sought to improve standards, innovation and professionalism at a team, centre, and industry level.
A&G Insurance Services administer insurance for one of Australia’s leading low cost insurance Budget Direct which is in its tenth year of operation.
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