CGU used Victorian Storms to Test Its New Customer Agreements

February 2nd, 2012

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CGU used the Melbourne  Christmas Day storms to test its new customer agreements, giving clients the options when a claim was received, customers were asked how often they would like to be contacted by CGU with any updates, as well as how they would like this contact to occur.

CGU process over 4000 claims  and set up a special motor assessment centre in Airport West.

All customers who are still to lodge a claim from this event are requested to do so as soon as possible by contacting the CGU Claims hotline on 1800 252 461.

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Insurance Council advice for clients after torrential rains in South East Queensland and Northern New South Wales.

January 27th, 2012

Insurance companies are ready to tackle an influx of expected claims after torrential rains have set in for South East Queensland and Northern New South Wales.

The Insurance Council of Australia (ICA) has said insurance companies are more prepared after the devastating weather of 2011. Director Robert Whelan has reported that home owners and businesses can expect a ‘prompt response’ from there insurers stating that insurers were ready and “expecting several thousand inquiries and claims for damage to homes, businesses and vehicles”.

Many of the Insurance companies have implemented 24 hour hot lines to help those affected by the extensive rain fall as quickly as possible. The insurance council has also released some tips for policyholders to ensure a speedy claims process including:

- Contacting your insurance provider as quickly as possible to confirm what you are covered for
- Take photos and make lists of damaged and destroyed house goods of your home and contents and be sure to include brands and serial numbers

Mr Whelan has urged policy holders not to fret if they do not hold a copy of their policy, as insurance companies will have electronic copies of the required information.

Areas of Northern New South Whales (Chinderah) and South East Queensland (Tweed Heads) have been evacuated as well as several road blockages along the east coast. Evacuees and motorists have been urged to take precaution when returning to their properties, and only to do so when announced safe by authorities.

By Krystal Ayoub

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Home Insurance Premiums Set To Rise In Australia

January 23rd, 2012

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Home Insurance premiums have been fore-casted for yet another rise, due to insurance companies trying to recoup and rebuild from the dramatic loss of profits after the extraordinary string of disasters in Australia, New Zealand, and Japan.

With floods in both Queensland and Victoria, and the Earthquakes in New Zealand, Insurance companies are still feeling the effects of the horrific 2011 natural disaster season which cost the industry approximately $5 billion with approximately 300,000 claims cumulatively.

Some of the leading insurance companies of the countries including Suncorp, IAG, QBE and Wesfarmers have are all preparing to take hundreds of millions of dollars in losses to the company’s bottom line while also struggling with the the rising cost of reinsurance .

Wesfarmers have warned profits in their insurance division business is likely to take an extensive 70 per cent decrease. Robert Scott, the managing director of the company, continues to defend the industry saying it was “unprecedented” level of natural disasters combined with increasing reinsurance costs which has resulted in a need to increase premiums.

The Insurance Council of Australia has announced that households can expect up to a 15 per cent increase in home insurance premiums. Commonwealth bank analysts has commented on the rise stating “Rate rises are inevitable because losses in recent years have been much greater than expected. The costs to the insurers of meeting the claims and also insuring themselves, through reinsurance, have increased significantly and this will be passed on to customers”.

With thousands of the claims from last year still unresolved, the Federal government are still continuing working with industry bodies to improve regulation’s, and standard definitions for floods.

By Krystal Ayoub

 

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Wesfarmers Announces a Drop in First-half Earnings From its Insurance Division

January 19th, 2012

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Wesfarmers expects a 74 per cent drop in first-half earnings from its insurance division because of a high number of natural disasters.

Wesfarmers’ insurance division includes the Lumley Insurance, OAMPS and WFI brands.

Estimated net claims from bushfires in Western Australia, the Christchurch earthquake on December 23 and the Christmas day storms in Melbourne are $28 million over the company’s allowances, Wesfarmers said on Wednesday.

Lumley general insurance in New Zealand would also incur a $26 million expense for increasing its reserves for the February Christchurch earthquake, it said.

As a result, earnings before interest and tax (EBIT) from the insurance division for the six months to December 31 are expected to be about $23 million.

Wesfarmers’ insurance division delivered EBIT of $65 million in the same period in the previous year.

The company was reducing its exposure to higher-hazard areas and industries as it focused on disciplined underwriting, Wesfarmers Insurance managing director Rob Scott said in a statement.

Premium rate increases were being achieved in property- and farm-related insurance classes and these were expected to offset the rising cost of re-insurance, he said.

Other major insurers have downgraded their financial forecasts in recent weeks as a result of ongoing natural disasters.

QBE Insurance expects its net profit for calendar 2011 to fall by 40 to 50 per cent, and Suncorp expects claims costs to be well over its budgeted $240 million.

Wesfarmers also owns Coles Insurance and operates coal mining and chemical operations.

Source AAP

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The Hidden Economic Burden of Chronic Illness and Disability on Australian Households

January 18th, 2012

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In the latest Medical Journal of Australia a perspective by Stephen Jan, Beverley M Essue and Stephen R Leeder discusses the hidden economic burden of chronic illness and disability on Australian households has been highlighted.

The review found that 11% of bankrupts in 2009 cited ill health or absence of health insurance, in a study of patients with chronic obstructive pulmonary disease (COPD), 46% of patients experienced an incidence of catastrophic health care spending — defined as out-of-pocket costs exceeding 10% of income for the period studied.

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Insurance products for chronic illness and disability

1. Health Insurance – There are two types of health insurance: hospital & general treatment (ancillary or extras). You can buy them separately or most funds offer combined policies. There will be limitations on what and when you can claim with any policy you buy.

2. Trauma Insurance (Critical Illness Insurance) – pays a lump sum on the diagnosis or occurrence of one of a list of specific illnesses such as heart attack, cancer or stroke. That payment gives you choice and flexibility at a time when you need it most. You will be able to reduce your working hours, spend time with your family, get treatment or rehabilitation and pay for a carer and any number of unexpected things.

3. Income Protection Insurance – provides a replacement income of up to 75% of your current income if you are unable to work due to illness or injury. Also known as ‘Income Replacement Insurance’, ‘Disability Income Insurance’ or ‘Salary Continuance Insurance’, it can cover you for short or long periods and offer various waiting periods to suit your needs. Depending on the policy, payments may continue right up to the age of 65 if the disability is ongoing or permanent.

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QBE Slashes Profit Forecast After Floods and Storms in Australia and Earthquakes in New Zealand

January 13th, 2012

 

Australian Insurer QBE is the latest Insurer to advise of a profit downgrade after a year of record catastrophe claims, it cut its insurance margin expectation for the year to 7-7.5 percent.
The insurer advised the market after Floods and Storms in Australia & Thailand, Earthquakes in New Zealand and hurricanes and tornadoes in the Unites States.

“While catastrophes in the second half of 2011 have attracted fewer headlines than those earlier in the year, the frequency of events continued at an unprecedented level,” QBE Group chief executive Frank O’Halloran said in a statement.

It forecast a 15 percent insurance profit margin for 2012. The forecast factored in a 10 percent allowance of large individual risk and catastrophe claims, versus 15 percent in 2011

QBE Insurance Group, Australia’s largest international insurance and reinsurance group and one of the top 25 in the world. They operate in all key insurance markets with offices in 48 countries staffed by more than 10,000 team members.

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Suncorp Update Market on Melbourne hailstorm and Christchurch earthquake

January 9th, 2012

Suncorp Group Limited today provided preliminary estimates of the financial impacts of the recent Melbourne hailstorm and Christchurch earthquake.
Both events occurred over the Christmas holiday period, impacting claims lodgement and assessment. Therefore, the expected financial impacts may vary as claims are finalised.
The Melbourne hailstorm on 25 December 2011 caused widespread damage across residential areas in the city’s northern suburbs and is expected to cost $200 million to $250 million. Suncorp’s reinsurance arrangements provide protection should the cost of this event exceed $250 million.
Around 28,000 claims have been received across Suncorp’s personal and commercial insurance brands to date, with about two-thirds of these being for damage to vehicles and the remainder for other property damage.
The Christchurch earthquake on 23 December 2011 is expected to cost between A$10 million (NZ$13 million) and A$20 million (NZ$26 million).
Suncorp expects its natural hazard costs for the six months to 31 December 2011 to be in the range of $360 million and $420 million. This is $120 million to $180 million above the $240 million natural hazard allowance for the period.
Group chief executive Patrick Snowball said the priority at this stage was assisting customers and Suncorp’s major claims event capabilities had been activated to ensure this occurred.

Suncorp includes leading general insurance, banking, life insurance, superannuation and investment brands in Australia and New Zealand. The Group has around 16,000 employees and relationships with nine million customers. It is a Top 25 ASX listed company with over $95 billion in assets. 

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Melbourne’s Christmas Days storm classified by insurers as a catastrophe

December 30th, 2011

Melbourne residents affected by Christmas storms will find it easier to claim insurance after the industry’s peak body formally declared a catastrophe.

The declaration on Thursday involves the establishment of an insurance taskforce and the appointment of the Australian Prudential Regulation Authority to monitor the industry’s response to claims.

Insurance Council of Australia chief executive Rob Whelan said more than 15,000 claims had been received for damage to homes, businesses and vehicles from the wild weather on Sunday

Source SMH Read more: http://www.smh.com.au/business/insurers-declare-melbourne-storms-catastrophe-20111229-1pdyj.html#ixzz1hz4wQ4dT

 

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Melbourne storm damage bill likely to run into the tens of millions of dollars

December 28th, 2011

The Insurance Council of Australia has said that the Christmas day Storms in Melbourne claims for damages likely to run into the tens of millions of dollars.

The storm that produced high winds, down pours and large hail stones has resulted in 5000 claims so far.

Some effected client of insurers have been told they will have to wait on the phone for several hours to speak to claims staff.

ICA spokesman Campbell Fuller says insurance companies are doing the best they can to respond to the demand.

“What we suggest is if your enquiry is not urgent, if it is for instance minor damage to your car, perhaps hold off for a couple of days and let those people with urgent claims get through,” Mr Fuller said.

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IAG acquires NZ insurer

December 21st, 2011

Leading insurance company Insurance Australia Group (IAG) has entered into agreement with New Zealand insurer AMI which is expected to be completed by February 2012.

The acquisition of AMI will boost IAG’s position in the NZ market with one of the countries most renowned iconic insurance brands.

The Group has taken the opportunity to execute its projected strategy which included increasing profitable growth in both its home markets Australia and NZ. IAG’s managing director Mr Mike Wilkins believes the deal will bring attractive returns in the future and has said “the transaction enhances our position in New Zealand and demonstrates our commitment to that market”.

AMI has been in search of an investor since April last year when the earthquake devastation rattled the NZ insurance industry. IAG will not be taking over any outstanding liability relating to the natural disasters due to government assistance and reinsurance cover.

IAG has announced the acquisition of NZ’s second largest general insurer will cost the business just under $300 million and will be funded via internal resources and are confident about the long-term outlook for the NZ insurance industry.

IAG’s acquisition of AMI who specialise in general insurance including home, contents and vehicles, is expected to increase IAG’s income by around 30 percent.

By Krystal Ayoub

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